Guide
Overcharged by a tow in Orlando?
Get the car back first, then complain. Orange County Consumer Protection takes towing complaints at 407-836-4200 or fraudhelp@ocfl.net. If you want to dispute the bill before paying it, you can post a bond in county court within 10 days of the tow.
One local towing company. You get its name and the total before the truck is sent. Check the name on Sunbiz · Who pays us
Collect the evidence
- The receipt. Florida law requires it to show the company's legal name.
- Photos of the lot entrance and its sign, or of the missing sign.
- Photos of the rate schedule posted at the storage lot.
- The time you asked for the car and the time you got it. The law gives the company one hour.
- Photos of any damage, taken before you drove off.
Where to send it
Orange County Consumer Protection: 2450 W. 33rd St., 2nd Floor, Orlando, FL 32839, 407-836-4200, fraudhelp@ocfl.net. The county has a towing complaint form on its site.
The bond option
Orange County says you can post a bond in county court, at the Orange County Courthouse, Room 310, within 10 days of the tow. Bring the original bill and two copies. It lets a judge decide the dispute. Call the clerk first to confirm what they need.
What counts as a problem
Charges above the cap, a cash-only demand on a trespass tow, a card fee, no receipt, a lot more than 10 miles away, no sign, or a car held well past an hour after you asked. Each of those is a rule in s. 715.07 or the county code, and some are crimes under that statute.
Questions people in Orlando ask
The tow was inside Orlando city limits. Same office?
The county office can tell you whether it handles it or whether the city does. If the city sets its own towing rates, it may take the complaint itself.